FAQ

Yes. Preparing a quotation is free and does not commit you to place an order. On working days, we aim to return straightforward quotations received between 09:00 and 15:45 within 15–30 minutes. Complex files or unusual workflows may require a longer analysis.

You can send us an enquiry and attach your files.

Ideally, send the source files and specify the source and target languages, intended use, required deadline and scope of service. If you have a glossary, translation memory, previously approved translations, a style guide or technical constraints concerning text length or formatting, include them from the outset.

The more complete the information, the more precisely we can define the price, schedule and appropriate workflow.

Every project is priced individually. The price may depend on the language pair, volume and subject area, selected scope of service, format and condition of the source files, any technical preparation required and the extent to which repetitions in a translation memory can be used.

We confirm the exact cost before work begins, so you know which process and deliverables are included.

Turnaround depends on the volume, subject area, language pair, condition of the files and agreed level of review. We confirm the deadline after analysing the material and project requirements.

If time is critical, an express service – delivery on the same or next working day – may be possible where the scope and available resources allow it. We do not charge an additional fee solely for express handling. For larger projects, we can organise a team while maintaining terminology and consistency controls.

Yes. For business clients considering ongoing cooperation, we can agree a short trial translation. We confirm the sample scope in advance so that it is representative of the planned work.

For AI translation, send one file, identify a representative page and specify the target language. We will prepare that page in the available service options free of charge, allowing you to compare the results using your own material.

We handle both common office files and specialist formats, including DOCX, XLSX, PPTX, ODT, PDF, Adobe InDesign and Illustrator files, DWG/DXF, Visio, images and formats used in software and web projects, such as XML, XLIFF, HTML, JSON, YAML, PO and RESX.

If your format is not listed, send us a sample. We will check whether the file can be processed safely without losing its structure.

Yes. We can prepare scans, non-editable PDFs, technical drawings, diagrams, DTP files and other material requiring OCR, reconstruction or engineering work. We define the preparation scope after inspecting the file.

Where the source is properly editable, we can work while retaining its structure, formatting and layout. Non-editable files may require a separately priced file preparation service. Alternatively, we can deliver the translation in a bilingual table without recreating the original layout.

Yes, provided that the resources supplied are technically usable and consistent. Translation memories, approved previous translations and glossaries help preserve terminology, leverage repetitions and maintain continuity between projects.

If the client does not provide such resources, translax may, at its discretion, create or develop working terminology and translation resources where this improves project consistency. A client’s resources are never shared with other clients.

It is not automatically included in every service. We agree the review scope before the project starts and, unless it forms part of the selected workflow, price it separately.

Being a native speaker alone is not sufficient qualification to review a translation. We also consider linguistic competence, translation experience and subject-matter knowledge. We can also review text prepared by another supplier.

We define the quality-control scope before the project starts. Depending on the service, it may include automated QA checks, terminology and completeness checks, comparison with the source by a second expert, editing and final-file inspection.

translax is certified to ISO 17100, the international standard covering translation services, professional competence, project management and quality procedures. Not every service option includes full human review; its inclusion always follows from the agreed scope.

You select the level of control appropriate to the document’s purpose: a fast AI working version, a working version with independent AI verification, or a result with full expert review within the agreed scope.

translax qualifies and prepares the file, selects the model for the language and content type, applies useful translation memories and terminology, checks completeness and delivers the material in the agreed format. See AI translation for a detailed comparison.

No. Our standard workflow uses approved commercial accounts and interfaces with the use of client content for model training disabled. The provider’s standard retention period is up to 30 days, subject to exceptions required by law, system security and the applicable terms of service.

We advise against sending secret, confidential or highly sensitive material through a standard AI workflow without prior agreement. translax does not classify every document on the client’s behalf: the client selects the workflow and decides whether the material may be processed in it.

Yes. We can assess a translation prepared internally, by another supplier, with DeepL, ChatGPT or another AI tool. A translation audit may cover terminology, consistency, completeness, meaning, style, industry context and suitability for the intended use.

After the analysis, we recommend a practical next step: targeted correction, full review, editing, terminology development or retranslation.

You can attach files totalling up to 25 MB to the contact form. Larger material can be sent through upload.translax.eu, your own cloud storage or your company’s file-exchange environment.

Contact us before sending larger or more confidential projects. We can agree to work within your environment or arrange an individual FTP account, encrypted Proton Drive space or PGP transmission. We will match the method to the file size, confidentiality level and your organisation’s procedures.

Yes. We can arrange a certified translation completed by a sworn translator entered in the register maintained by the Polish Ministry of Justice. This form may be required by courts, public authorities and other institutions.

When enquiring, tell us the country and institution for which the document is intended and whether the translation will be made from an original, a copy or an electronic file. This allows us to confirm the required form, number of copies and delivery method.