Documents

GENERAL TRADE TERMS:

1. The prices which are given in the price list do not include VAT.
2. The costing within 15 minutes regards the translation of editable files (MS Office files) and popular language pairs (Polish-English, -German, -Russian, -Ukrainian). In other cases, we put every effort into preparing the offer within 30 minutes.
3. The offer concerning website translation is prepared after downloading the site and the time needed to download it does not depend on Translax.
4. We serve business Clients – B2B. We do not offer translation services to individual consumers.
5. We begin working on the order within 24 hours after receiving a scan of the signed order form – regards working days. We reserve the right to start working on a project which has been ordered between Friday and Sunday on the following Monday.
6. The cost and delivery time are determined individually between the Client and the Office. It takes place through an order form delivered to the Client along with the costing.
7. The detailed description of the offered item or service is available in the notice/email/costing form.
8. By cancelling the order (after starting work on the project) the Client is obliged to pay for the part of work that has been already done. The payment complies with the cost agreed upon while making an order and it is based on the given work (progress in carrying out the order).
9. The agreement between the Client and Translax is valid for the duration of the ordered work.
10. The price for all non-standard work is determined individually and the Client is informed about potential additional costs.
11. The Client must contact Translax to determine the deadline for the project before the conclusion of the agreement.
12. In case of translating audio material, manuscript, software, video, multimedia or other non-standard formats, an additional charge will be made. The Client will be informed about this additional charge before the conclusion of the agreement between the Client and Translax.
13. Using our services (of any form) means acceptance of these Terms and Conditions and Translax’s Privacy Policy.
14. We reserve the right to make changes to these Terms and Conditions and our Privacy Policy at any time and without any notification.
15. In case of respite for payment which is used in B2B sales, failure to meet the deadline shall result in a reminder via email or phone call and waiting for the payment (or and confirmation of payment) for the number of calendar days determined in the reminder. After this term, we hand the case over to the debt collection department and the costs for debt collection actions shall be incurred by the debtor.
16. Complaints can be submitted in written form (via post or courier etc.) – the complaint should be sent to the following address:

TRANSLAX Warsaw
Nowogrodzka 50/515
00-695 Warsaw
VAT-UE: PL9671197862

RULES FOR WRITTEN TRANSLATIONS:

I. General Provisions

1. Translax translation office provides the services according to the highest standards and practices generally accepted in the translation market.
2. Translax provides translation services following the terms specified in “Commercial conditions” and “Price offer”. “Price offer”, “Offer” and “Quote” mean the same thing and are used interchangeably.
3. The generally binding provisions of law shall govern any matters not regulated in the relevant documents.

II. Regulations for placing order

1. Based on the materials provided by the Client, Translax prepares an individual costing.
2. Before Translax starts working on the project, the Client is obliged to submit a signed costing, which is the condition for starting any further work – does not apply to regular Clients, i.e. Clients who have used the services of Translax in the past. Regular Clients place orders in the form of a declaration of intent in an e-mail, which is clearly and unambiguously intended to be an order for a project to be executed.
3. By signing the costing, the Client confirms acknowledgement and acceptance of: “Commercial conditions”.
4. The placement of an order automatically transforms the quotation and offer into an order, which specifies the project guidelines, the price and the deadline. All changes to an ongoing order must be confirmed by both parties in writing – otherwise null and void.

III. The conditions for providing translation

1. A standard page of a non-certified translation comprises 250 words or 1800 characters including spaces. Following the act, one page of a certified translation shall consist of 1125 characters with spaces of the translated text rounded up to the whole page.
2. The minimum accounting rate is one page.
3. The lead time does not include the day of receiving and forwarding the translation or Sundays and public holidays.
4. A translation realised on the day of receiving the text and a translation on the following day is an express translation.
5. The deadline for finishing the project is counted starting with the next day after Translax receives an individual costing signed by the Client.
6. Finished translations shall be sent via the Internet. At your request, they shall be ready for collection in the Translax office on a specified day.
7. There is a possibility of delivering the translation via a courier according to the selected (suggested by Translax) carrier’s price list.
8. The document given to the Client includes additionally (on request) a printout (1 copy) and an electronic medium containing the finished translation.
9. Sending a translation via fax, email or courier – we do not take responsibility for any delays resulting from telecommunication noise or for the courier’s delivery time.
10. All persons assigned by Translax to perform a translation signed a confidentiality agreement concerning the content of the translated texts and statements, the text of the materials received, and the information obtained. The content of the confidentiality agreement will be made available to the Client upon request.
11. Translax may realise the order on different conditions to the ones specified in “Commercial conditions”. Establishing separate conditions takes place in a written form, in a separate contract.
12. Suppose the files delivered by the Client include more pages for translation than were specified and accepted by the Client in the primary offer. In that case, additional files shall be subjected to separate costing and estimation.
13. Translax reserves the right to refuse to fulfil the order (providing the reasons for so doing).

IV. The conditions for providing certified translation

1. The rules for providing certified translation services are regulated by the ordinance of the Minister of Justice. At present, a page of such a translation comprises 1125 characters.
2. A ready certified translation (1 copy) can be collected only in written form at Translax (we can send a scan for review upon request) or sent to the Client by registered (priority) mail at the price of the translation or by courier service for an additional fee following the carrier’s price list. Additional copies of the translation will be charged at 50% of the translation rate.
3. Different conditions for providing translations apply to certified translations.

V. Other provisions

1. In the case of express translations or large-volume orders from new Clients, additional detailed conditions regarding the execution of the work and payment (advance payment/prepayment) may be agreed.
2. The following conditions regard the so-called “raw translations” which need to be revised and edited before use.
3. Before making payment, the Client must check if the translation is consistent with the materials provided to Translax before making them available to third parties. Using the translation – in any way (e.g. implementation, publication, etc.) – before making payment shall be considered as acceptance of the translation without any reservations.
4. The Client gains copyright regarding the translation immediately after paying the whole amount based on the invoice issued by Translax.
5. Any claims regarding services provided by Translax shall be settled by Translax without additional payment as soon as they are put forward within two weeks after receiving the work by the Client. Translax shall settle claims made after this term according to the price rates amounting to 50% of the rate of the given service.
6. Claims regarding written translation with errors as defined by the Civil Code shall be corrected without any extra payment within one year since delivering the finished translation to the Client.
7. The amount of compensation for any damage incurred in connection with the processing of the order by Translax is limited to the net remuneration (excluding VAT) due to Translax for the processing of the order.
8. Translax always has a third-party insurance policy (OC) for translation offices for PLN 1,000,000. A scan of the policy will be made available upon the Client’s request.
9. Translax is not liable for damages regarding translations realised as express translations. Any Client putting an order for an express translation accepts the risk of flaws in such translations. Notwithstanding the liability for damages, once the mistakes are reported, Translax shall correct them immediately under point 6 above.

VI. Rules for remuneration payment and covering costs

1. The Client is obliged to pay for the service within 14 days from receiving the invoice or following any individual arrangement.
2. Prices for a given service present in the offers do not include value-added tax (VAT 23%) – these are net prices. For intra-Community transactions and Clients with an active VAT-EU number, VAT tax is 0%.
3. There is no charge to the Client if the order is stopped within 60 minutes of the order being placed. One hour after the order is placed, we reserve the resources for the project. Once the resources are reserved, there is no cost-free hold on the order. If a Client stops an order before the majority of the work has been done by Translax (also if the Client has not provided files for translation – after one hour from accepting the offer), the Client is charged the minimum amount, i.e. 50% of the amount indicated in the order. If more than 50% of the order has been completed, the Client is obliged to pay Translax the remuneration for the work actually completed plus administrative costs. If the Client withholds an interpreting order (of any type), the Client is obliged to pay 100% of the amount indicated in the order – regardless of whether the withholding occurs before the interpreting starts or during the interpreting.
4. An instruction to stop an order will be effective only upon confirmation of its receipt by an employee of Translax (without undue delay). An instruction to stop an order must be effectively delivered to the correspondence address or e-mail address of the person accepting the order on the part of Translax. E-mails sent during the weekend and/or outside the hours of 9:00 a.m. to 4:00 p.m. CET will be read and confirmed from 9:00 a.m. CET on the first working day following receipt of the message in the mailbox.
5. Transfer details: Translax, account number: PL28114020040000310267293980 (mBank) or https://translax.eu/metody-platnosci/.

VII. Change of regulations concerning Principles of Cooperation

1. Translax reserves the right to make changes to “Trade terms”. The Client shall be informed about the changes by letter, fax or email. The changes shall also be available in the form of a quotation.
2. If the Client places an order or signs the quotation after receiving the changes, it shall be deemed to have accepted the new cooperation terms.
3. Trade terms are generally available and the changes enter into force immediately after their introduction however they do not have a retroactive effect.
4. In case of any disputes, Torun (Poland) shall be the exclusive place of jurisdiction.